Got Questions? We’ve Got Answers!
Whether you’re curious about our services, subscriptions, or how we ensure your privacy, we’ve compiled a list of frequently asked questions to help you find the answers you need.
1. Can I choose my counselor?
Answer: Yes, you can select a counselor based on their profile, area of expertise, and availability through our platform.
2. What languages are the sessions offered in?
Answer: Currently, we offer sessions in English and Swahili. More languages may be added in the future.
3. Can I access Mind Matters outside of Kenya?
Answer: Yes, our telehealth module is accessible globally as long as you have a stable internet connection.
4. What types of issues can Mind Matters counselors help with?
Answer: We address a wide range of issues, including stress, anxiety, depression, relationship challenges, grief, and personal growth.
5. How long are the counseling sessions?
Answer: Each session typically lasts 45-60 minutes, depending on the type of session and the individual’s needs.
6. Can parents enroll their children?
Answer: Yes, parents can subscribe on behalf of their children, provided the child is above 12 years and consents to the service.
7. What is the group therapy experience like?
Answer: Group therapy sessions are interactive, supportive, and guided by a professional counselor. They focus on shared experiences and building resilience.
8. Do you offer corporate or organizational counseling programs?
Answer: Yes, we provide tailored wellness programs for schools, businesses, and other organizations. Contact us for more details.
9. What technology is required for telehealth sessions?
Answer: You’ll need a smartphone, tablet, or computer with a camera, microphone, and internet connection to access telehealth sessions.
10. Can I gift a subscription to someone else?
Answer: Absolutely! You can gift a subscription to a friend or family member through our gifting options on the website.
11. Is there a limit to how many sessions I can book?
Answer: No, as long as your subscription is active, you can book as many sessions as you need within the year.
12. What happens if I miss a session?
Answer: If you miss a session without prior cancellation or rescheduling, it may count as completed. However, we offer flexibility for emergencies.
13. Are there resources I can access between sessions?
Answer: Yes, our platform includes self-help resources, mental wellness articles, and interactive tools to support you between sessions.
14. How are group sessions different from individual ones?
Answer: Group sessions focus on shared experiences, fostering a sense of community, while individual sessions offer personalized one-on-one support.
15. Can I renew/ upgrade my subscription plan mid-year?
Answer: Yes, you can upgrade your subscription at any time by paying the difference for the new plan.
16. How can I provide feedback about my sessions?
Answer: You can share feedback directly through our platform or by contacting our support team. Your input helps us improve!
17. Is there a minimum age for telehealth counseling?
Answer: Yes, the minimum age for telehealth counseling is 12 years, with parental consent required for minors.
18. Do you provide crisis counseling?
Answer: Yes, we offer 24/7 crisis counseling support for urgent mental health needs.
19. Can I switch counselors if I feel the current one isn’t the right fit?
Answer: Absolutely. You can request to switch counselors anytime to ensure you feel comfortable and supported.
20. Are workshops and webinars included in the subscription?
Answer: Yes, subscribers get free access to all workshops, webinars, and special mental health events organized by Mind Matters.
21. Can I cancel or reschedule my counseling sessions?
Answer: Absolutely! You can cancel or reschedule sessions up to 24 hours before your appointment using our online platform or by contacting our support team.
22. Are the counselors qualified?
Answer: Yes, all our counselors are licensed professionals with extensive training and experience in mental health. They specialize in addressing various challenges, including stress, anxiety, depression, and relationship issues.
23. Can I refer a friend or family member?
Answer: Of course! We encourage referrals and even offer discounts on your next subscription for every successful referral. Contact our support team for more details.
